Operations Management is concerned with designing and managing products, processes, services and supply chains. It seeks to develop the resources that the firms needs in order to produce and deliver the goods and services their intent to deliver to their clients through acquisitions, advancements in technologies used and optimal utilization of available resources. The range of actions and functions performed under OM range from strategic planning to real time operations. Some of the strategic issues evaluated by operation management include determining the size and location of manufacturing plants, deciding the structure of service or telecommunications networks for support services, and designing technology based supply chains to facilitate the selling process. Production scheduling and control, inventory management, quality control and inspection, traffic and materials handling, and equipment maintenance policies also fall under operation management. Tactical concerns of OM include deciding on the layout of manufacturing plants and also their structure, deciding the project management methods to be used, and selection of adequate equipment and arranging for replacements. With such a wide range of services falling under operations management it is not surprising that students have a hard time with it. But being unable to understand something need not necessary mean not being able to score marks in that area.
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